1. Delivery estimates
Delivery times shown in Yamjoy are estimates based on information available at the time. Preparation time, distance, traffic, weather, courier availability, road access and restaurant workload can affect the actual delivery time.
2. Delivery information
Customers are responsible for providing an accurate address, delivery pin where available, building or gate information, contact number and any instructions reasonably needed to reach the handover point.
3. Customer availability
Please remain reachable during delivery. If the courier cannot safely locate or contact you, reasonable attempts may be made through the contact methods available for the order. A failed-delivery process may apply after a reasonable waiting period, taking into account the circumstances and applicable consumer law.
4. Safe handover
Couriers may decline to enter locations that appear unsafe or inaccessible. Where possible, an alternative safe handover point may be agreed with the customer.
5. Order inspection and support
Check your order promptly after handover. If something is missing, incorrect, damaged or otherwise materially wrong, report it through Yamjoy support as soon as reasonably possible so the order record and available evidence can be reviewed.
6. Delivery areas
Service availability depends on participating restaurants, courier coverage and operational capacity in each market. Yamjoy may change service areas from time to time.
Contact
Questions about this policy may be sent to legal@yamjoy.com. Privacy and personal-data requests may be sent to info@yamjoy.com.
Yamjoy Limited · Nairobi, Kenya · +254 142 344 997.